Dealing with Difficult People

Speaker : Janette is an attorney with more than 20 years legal experience. Janette works in her own law practice with employers on most employment law issues

Session Highlights

Understand the people in your life
Why they appear to be difficult?
Why Bother – Reasons to Deal with this situation
How does personality conflict contribute to the situation?
Know how to communicate with difficult people
What are some challenging behaviors
Conflict Management techniques to choose from
Stress reducing techniques that work
Creating an action plan for immediate action

Overview

There are people that seem to create roadblocks to our personal success. You cannot change others, you can only adapt, and change your own approach to dealing with these people, and these situations.

If you are looking for a few ideas and techniques for dealing with stressful situations and individuals, this session is for you.

In dealing with difficult people, we fear their reaction, we over-estimate the feedback we will get. Gain confidence for dealing with those individuals and prepare for any response.

According to Deepak Chopra and Kabir Sehgal in a post for CNBC, one way to deal with difficult people is to not take what they say personally. If you do then you both get defensive and the situation escalates.

This session shows you how to deal with the event, the situation, not the person. Position yourself as a cooperator, not a competitor, working together, not against each other.

Gain some quick tips and methods that are easy to understand and put into play, even in the most stressful of times.

Who Will Benefit

Managers
team leaders
project managers
HR professionals
This session applies to all industries

This activity has been approved for 1.5 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org

This program is valid for 1.5 PDCs for the SHRM-CP® or SHRM-SCP®

Your Instructor

Daniel Fay

Daniel Fay has assisted over 4000 leaders from hundreds of organizations to develop a stronger leadership approach to managing towards organizational value. He has successfully managed numerous international projects and has conducted programs for over 3000 managers in project management methodologies and leadership principles.

Dan provides a framework to facilitate your experts in creating a management and leadership approach tailored to your organization’s vision and mission. A combination of development and consulting ensures consistency among the key team members without affecting operational capability.

Get started now!

Live Webinar Single Participant Coupon Discount

90-minute webinar

You get one log-in for the live 90-minute webinar for one participant, presentation materials and the opportunity to ask questions by phone and email.

$199

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Max 10 attendees

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$295

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Attend Live & get 12 months Recorded Access

You get one log-in for the live 90-minute webinar for one participant and Access to 12 months archived recording of the entire 90-minute webinar, including the Q&A period. You can log in any time of day or night.

$278

Recorded Access Single User Coupon Discount

12 months Recorded Access

You'll have 12 months access to one log-in for an archived recording of the entire 90-minute webinar, including the Q&A period, for 1 participant. You can log in any time of day or night. You'll also receive all presentation materials, plus an audio recording and transcript for the entire session. Delivery is approximately 48 hours after the session

$195

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Within 48 hours delivered - Lifetime Access

Audio recording of a webinar and reference manual delivered by download. Listen anytime on any compatible device.Within 48 hours delivered - Lifetime Access

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12 months Access

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