Dealing with Difficult People

On Demand Webinar Duration 90 Minutes Credits HRCI 1.5 & SHRM 1.5 PDCs

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Speaker : Daniel Fay has assisted over 4000 leaders from hundreds of organizations to develop a stronger leadership approach to managing towards organizational value.

Session Highlights

  • Understand the people in your life
  • Why they appear to be difficult?
  • Why Bother – Reasons to Deal with this situation
  • How does personality conflict contribute to the situation?
  • Know how to communicate with difficult people
  • What are some challenging behaviors
  • Conflict Management techniques to choose from
  • Stress reducing techniques that work
  • Creating an action plan for immediate action


There are people that seem to create roadblocks to our personal success. You cannot change others, you can only adapt, and change your own approach to dealing with these people, and these situations.
If you are looking for a few ideas and techniques for dealing with stressful situations and individuals, this session is for you.
In dealing with difficult people, we fear their reaction, we over-estimate the feedback we will get. Gain confidence for dealing with those individuals and prepare for any response.
According to Deepak Chopra and Kabir Sehgal in a post for CNBC, one way to deal with difficult people is to not take what they say personally. If you do then you both get defensive and the situation escalates.
This session shows you how to deal with the event, the situation, not the person. Position yourself as a cooperator, not a competitor, working together, not against each other.
Gain some quick tips and methods that are easy to understand and put into play, even in the most stressful of times.

Who Will Benefit

  • Managers
  • team leaders
  • project managers
  • HR professionals
  • This session applies to all industries

This activity has been approved for 1.5 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at

This program is valid for 1.5 PDCs for the SHRM-CP® or SHRM-SCP®

Your Instructor

Daniel Fay
Daniel Fay

Daniel Fay has assisted over 4000 leaders from hundreds of organizations to develop a stronger leadership approach to managing towards organizational value. He has successfully managed numerous international projects and has conducted programs for over 3000 managers in project management methodologies and leadership principles.

Dan provides a framework to facilitate your experts in creating a management and leadership approach tailored to your organization’s vision and mission. A combination of development and consulting ensures consistency among the key team members without affecting operational capability.

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Frequently Asked Questions

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