Speaker : Teri is the founder and President of Hindsight Human Resources Teri Morning, MBA, MS, specializes in solving company "people problems
- Minimizing liability risks
- Processes and procedures
- Witness interviews
- Documentation processes
- Report writing
- Closure and monitoring
Where there are people, there will be problems. Any company regardless of size, is guaranteed that one day there, will be a reported complaint or discovered problem(s) whether employee or customer. Where there are problems, good investigatory and fact-finding skills are crucial. Because with people being people, every situation will be different.
When an employer receives an allegation of workplace harassment, discrimination, other misconduct, even some types of customer complaints, conducting an internal investigation is often a legal responsibility to limit liability. However, whether the investigation defends the company and limits their legal liability or blows up into an incredible, embarrassing mess (that incurs great liability) may depend largely upon HOW the investigation is conducted. The quality of the investigation conducted depends largely on the training the investigator received (or not.)
Why Should You Attend
Employers conduct investigations for a variety of reasons; employee or customer complaints, background checks, regulatory or audit requirement(s), allegations of misconduct, losses of various types. The shared primary purpose of these investigations is the same - to find out the facts of a situation to determine a course of action to take - or not to take.
In these investigations, employers often depend heavily upon employee’s recollections. Most employees will do their best to be forthcoming, and recount truthful and factual information to the best of their abilities. Some employees will not, some going so far as to do the opposite of being truthful.
An investigator also needs to know how to write a good case report. Because just as a good investigation defends the actions an employer took or not, the report supports the company’s decision-making (or not.)
From fact-finding to writing reports, this webinar will cover dos and don’ts of conducting investigations.
Key Learning Objectives
- Taking complaints.
- Investigatory best practice policies, procedures and protocols to have in place.
- Interviewing witnesses, including uncooperative or angry ones.
- How to handle physical, testimonial and documentary evidence.
- Best practices in writing investigative reports.
- Preventing and handling retaliation and interference.
- Indicators of professional investigations
Who Will Benefit
- This session is designed for anyone who has to do investigations, fact-findings, or solve customer or employee problems and/or disputes.
- Plant Managers
- Front Line Managers
- HR Directors, Managers and Generalists
- Those with Employee Relations positions
- Compliance Officers
- Small business owners
This activity has been approved for 1.5 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
This program is valid for 1.5 PDCs for the SHRM-CP® or SHRM-SCP®
Teri is the founder and President of Hindsight Human Resources
Teri Morning, MBA, MS, specializes in solving company "people problems." She provides HR department expertise to small and mid sized companies.
Teri also sources HR software solutions for incident tracking, employee relations, safety (Incident Tracker), compensation (Compease) and performance management (Performance Pro).
Twenty+ years human resource and training experience in a variety of fields, including retail, distribution, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit companies.
Teri has enjoyed consulting with employers on their problems and trained managers and employees for over 20 years, meeting and working with employees from all types of businesses.
In addition to a MBA, Teri has a Master's degree in Human Resource Development with a specialization in Conflict Management.
Teri was certified by the State of Indiana in mediation skills, and Teri is currently certified in Project Management and IT Management and qualified as a Myers-Briggs practitioner. Teri has held the PHR, SPHR, SPHR-CA and SHRM-SCP certifications.