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Emotional Intelligence: The three most important EQ skills needed in business today

On Demand Webinar Duration 60 Minutes HRCI 1 & SHRM 1 PDCs

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Speaker :Mr. Paul Byrne is a senior partner and trainer with Mackay Byrne Group; he is also a professor of communications skills

Session Highlight

Curiosity (connecting emotionally)

  • Recognize the power of small talk for building relationships
  • Tap into the autobiographical urge of existing and prospective customers
  • Realize that business flows in the direction of biographical knowledge
  • Learn to make connections through intelligent inquiry

Resilience (overcoming self-imposed barriers)

  • Uncover the underpinning of confidence: realistic self-regard, positive perceptions
  • Appreciate the think, feel, behave dynamic and how reality testing improves our attitude
  • Program yourself for success through accurate thinking
  • Learn to tolerate the stresses of that upset our balance and affect our performance

Empathy (being our best self)

  • Listen to make every person feel important and understood
  • Appreciate the importance and power of empathy to career success
  • Incorporate empathy to be at our best during difficult interactions
  • Choose and apply specific communication strategies to maximize their persuasive influence
  • Harness the emotional component to assertiveness in promoting ideas

Learning Objective

We explore three areas that each participant brings to their interactions: Curiosity, Resilience, and Empathy.

Curiosity, Resilience: Interested versus Interesting

Revive the most important emotional skill to likeability. Realize that money (business, goodwill) flows in the direction of biographical knowledge. Think your way to a happier life.

Empathy: Gold Standard of Emotional Intelligence

Incorporate the gold standard of emotional intelligence into your life.

Like a rare commodity this skill predominates in high-performers but is available to all.

Overview

Most people realize that being emotionally smart helps in business, and there’s no shortage of empirical evidence to suggest that this realization is pretty accurate. The real question is: can people learn to be more emotionally smart? The answer is, yes. As with all forms of intelligence, there is a natural aptitude, nature, and a learned component, nurture. Individuals displaying high emotional quotients likely got lucky in both areas, born with the abilities and surrounded by good role models. Another way to boost your skills is by attending an experiential webinar that provides a nurturing of abilities.

This, do not miss, webinar gets to the heart of what matters most in our daily interactions with colleagues, clients, family and friends.... emotion.

The research is compelling; emotional intelligence in the workplace is fundamental to effectiveness. Over my decades of teaching in the academic and corporate world I’ve seen first-hand how individuals prosper personally and professionally when given the chance to improve their emotional intelligence.

Why Should Attend

How is it that some people seem to coast through even the most difficult circumstances with relative ease while others are floored by them? Why is it that some employees almost never have a customer complaint made against them even if they make the same mistake as everyone else does? And why do we like going for coffee with one person more than with another? Because some people are more emotionally smart than others. And as a result they're more resilient, more empathetic, and more interesting. Does this mean that some people, "got it" and others don’t? Thankfully, no. We all can reap the benefits of being emotionally intelligent because much of emotional I.Q. (E.Q.) is learned. Sure, there is a genetic component to this type of intelligence, but by being open to change anyone can increase their EQ. They just need to be taught the skills needed.

There are a number of factors to be considered when determining EQ: Intrapersonal, Interpersonal, Adaptability, Stress Management, and General Mood. In my 25 years plus teaching communication skills and emotional intelligence I've noticed three attributes that rise to the surface for those who experience professional satisfaction: resilience, empathy, and curiosity.

Who Will Benefit

  • Executive level
  • Sales
  • and pretty much everyone else too! Pharma
  • Banking (finance)
  • Law
  • High tech, etc.

This activity has been approved for 60 Minutes (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org

This program is valid for 1 PDCs for the SHRM-CP® or SHRM-SCP®


Your Instructor


Paul Byrne
Paul Byrne

Mr. Paul Byrne is a senior partner and trainer with Mackay Byrne Group; he is also a professor of communications skills in Ottawa, Ontario. As a professor, he’s been formally recognized for outstanding achievements in teaching and curriculum design. Corporate clients have been consistently rewarded with his ability to translate academic theory and psychological research into practical communication techniques for the workplace. His training design and delivery skills have been applauded by clients coast to coast.

His personal belief is that enhanced communication competence is a result of a heightened selfawareness, an appreciation of benefits (personal and organizational), and knowledge of easy to understand communication techniques and strategies. To this end, he consistently creates an environment that is psychologically safe, highly participatory, and above all, professionally relevant.

Paul has been facilitating personal communication skills training for over fourteen years.He has,

A Masters Degree in Adult Education
Authored, and co-authored, numerous books and publications related to Performance Communication Skills in the workplace
Designed curriculum for the Province on Ontario
Enhanced the communication presence and competence of thousands of individuals nationwide
Developed and delivered Strategic Communication Skills training workshops for many Fortune 500 companies


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