Service Animals in the Workplace and How the ADA Impacts the Reasonable Accommodation

On Demand Webinar Duration 90 Minutes Credits HRCI 1.5 & SHRM 1.5 PDCs

  Enroll in Course

Speaker : Margie Faulk, PHR, SHRM-CP is a senior level human resources professional with over 14 years of HR

Session Highlights

  • The requirement of having service animals in the workplace
  • What does the ADA define as disabilities?
  • What does the EEOC opine about service animals in the workplace?
  • What are the legal issues when being challenged by the ADA?
  • What is the difference between service animal and emotional support or comfort animals?
  • What rights do employers have about service animals in the workplace?
  • What rights do employees have?
  • What challenges do Employers have regarding allowing service animals in the workplace with employees, clients and consumers?
  • Are Employers obligated to accept all request for service animals?
  • What is a Certified Service Animal?
  • What are the rights of customers bringing service animals to location?
  • What about employees who are allergic to animals?
  • Are other types of animals like pigs, rabbits, birds etc.
  • What are the specific guidelines if the request to have a service animal is accepted?
  • What are the options of employers when they reject a request because the request does not meet the guidelines?
  • Do service animals have to be certified?
  • Are the service animals required to wear vests, patches or other uniform?
  • What training must be provided if service animals are accepted in the workplace?


More people are using service animals and employers are receiving more requests from employees who want to use their service animals in the workplace as a reasonable accommodation.

This brings more challenges for employers to accommodate requests, mitigate requests without violating Reasonable Accommodation, American with Disabilities Act (ADA) and the Equal Employment Opportunity Commission (EEOC). There are many specific requirements about having service animals in the workplace.

It's no wonder that accommodating requests for service or emotional-support animals can be confusing for HR professionals and their organizations. Adding to the complexity—is the rise in instances of people passing off family pets as service animals.

Employers can take more control of what is accepted as a Reasonable Accommodation when it comes to service animals and other accommodations as long as it does not create an undue hardship or it follows the criteria for having service animals in the workplace

Who Will Benefit

  • Business Owners
  • Employers
  • HR professionals
  • Office Managers
  • Facilities Managers
  • Workplace Compliance professionals
  • Professionals responsible for paid and unpaid leave management
  • Safety Committees
  • Reasonable Accommodation Auditors or Trackers
  • Any person wanting to keep up to date with workplace regulations and not pay fines and penalties

This activity has been approved for 1.5 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at

This program is valid for 1.5 PDCs for the SHRM-CP® or SHRM-SCP®

Your Instructor

Margie Faulk
Margie Faulk

HR Compliance Solutions, LLC Compliance Officer Bio-Margie Faulk, PHR, SHRM-CP is a senior level human resources professional with over 14 years of HR management and compliance experience. A former Compliance Officer for a defense contracting technologies firm, Margie has worked as an HR and Compliance advisor for major corporations and small businesses in the small, large, private, public and Non-profit sectors. Margie is bilingual (Spanish) fluent and Bi-cultural.

Margie’s focus is on multi-state, national, state and local workplace compliance. Additionally, Margie is working on International compliance initiatives globally which includes workplace compliance in other countries like the UK, Canada, France, Brazil, China, Africa, Mexico and India, just to name a few.

Margie has created and presented seminars/webinars for many compliance institutes. These national training providers, offer compliance training to professionals, business owners and companies interested in having their company compliant with workplace and industry regulations.

Margie holds professional human resources certification (PHR) from the HR Certification Institution (HRCI) and SHRM-CP certification from Society for Human Resources Management. Margie has completed the Certified Compliance and Ethics Professional training and is a member of the Society of Corporate Compliance & Ethics (SCCE)

Get started now!

Frequently Asked Questions

What is a webinar?
A webinar is an interactive web conferencing medium that is a blend of audio, synchronized slides, polling and Q&A sent over the Internet. Webinars allow you to access the LIVE content at your convenience.
At what time should I login for the webinar?
The right time to login would be at least 20 minutes before the webinar - to check if your computer is working fine – audio and video. You will receive a mail a few days in advance of the webinar scheduled date and time with instructions to you–re your system settings for compatibility. Smart HR Learn recommends that the computer be tested at least an hour or two before the webinar is scheduled to begin.;
How do I join a Webinar?
You can join a webinar using a PC or Mac®. You will receive an email, inviting you to join the webinar at least 48 hours before the webinar date and time. Please click the link and enter your name and email address to join the session by selecting the ?Join a Webinar? button.
I am unable to attend a LIVE webinar. Is there a recording I can listen to?
Yes we also provide recorded Webinars, basically the completed audio visual recording of the LIVE webinar, which includes the Q&A session.
Is there a provision for refund, if so, how?
In case you are unable to attend a Live webinar that you have registered for, you can send in a request for a refund by e-mail prior to 48 hours of the webinar's scheduled date and time. You must state the name of the course, date of purchase and the reason for the refund request. All refund requests will be considered and responded to within two business days of receipt of request. In the event of a no-show or the non-functioning of your PC or server there would be no refund provided. However, attendee substitutions are welcomed at any time.