Techniques for Handling Employees With Poor Attitudes and Performance

On Demand Webinar Credit HR Certification Institute, SHRM

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Don’t let bad attitudes and performance problems destroy teams and office morale – prepare yourself to handle challenging and difficult employees.

Have you ever had one of those employees with a poor attitude that infects the rest of the team’s performance? You know how frustrating it can be on you as well as the rest of the team. Supervisors need to learn and understand general performance management strategies. The strategies can then be translated into the departmental, group, and individual employee goals that tie into the overall organization’s objectives. By learning different performance management techniques, such as linking individual goals to strategic goals, you can reduce workplace conflict and increase managerial consistency. You can also improve the overall management of those employees with poor attitudes and develop plans for handling employees who fail to meet performance requirements. By taking proactive steps to prevent problems from developing and implementing a clear, strategic plan after they do develop, you will have a better chance of getting problematic employees back on track. For those employees who will not improve their attitudes or continue to fail to meet required productivity standards, the documentation generated through proper performance management will ensure your company is protected if termination becomes the necessary step.

Learning Objectives

  • You will be able to discuss using effective communication to assist employees.
  • You will be able to define why it is important to separate personality from performance.
  • You will be able to describe the best ways to manage conflict between and among employees.
  • You will be able to identify techniques to help employees motivate themselves.


Best Practices When a Manager Approaches Poor Attitude and Performance Employees
  • Using Effective Communication to Assist Employees
  • The Importance of Good Listening Skills and How to Make Sure You Are Hearing the Employees
  • The Manager’s Role in Promoting Positive Attitudes
How to Boost Employee Performance by Improving Attitudes
  • Why It Is Important to Separate Personality From Performance?
  • How to Avoid the Snowball Effect With the Team
  • Coaching vs. Counseling and the Appropriate Time to Use Each
  • Successful Counseling Techniques for Employees With Poor Attitudes
  • Encouraging Positive Behaviors Which Will Lead to More Positive Attitudes
Management and Leadership Skills to Help You Manage The Employees With Poor Attitudes
  • The Best Ways to Manage Conflict Between and Among Employees
  • How to Keep Emotions in Check During Conflict and Confrontational Situations
  • Assertive Communication Techniques to Use to Overcome Negative Situations
  • How Constructive Criticism Encourages the Employee to Change
  • Ideas for Creating a Positive and Supportive Work Environment
  • Techniques to Help Employees Motivate Themselves
  • Best Practices and Case Studies

Who should attend?

This live webinar is designed for managers, supervisors, team leaders, employee relations managers, and human resource managers.

In Partnership With Lorman

Your Instructor

Jackie A. Sexson
Jackie A. Sexson
  • Compliance manager with Fortune 250 company
  • Former executive director with the legal and human resources consulting firm, The Sexson Group
  • Extensive experience in employment and labor law, as well as human resources
  • Has a legal and HR background in employee relations, performance management (360-degree
  • feedback), organizational management, benefits administration, recruitment and selection, compensation, equal employment opportunity, and training and development
  • Experience with the public sector, Fortune 500 companies and small startup companies
  • Held director and executive level positions, and worked as an independent consultant
  • Certified as a senior professional in human resources by the Society for Human Resources Management
  • J.D. and M.B.A. degrees


OnDemand Course

This course was last revised on February 25, 2019.

No Credit Available

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Live Webinar Registration

  • HRCI Approved ProviderHR Certification Institute 1.0
  • This program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at
  • SHRM-CP/SHRM-SCP Preferred ProviderSHRM 1.0
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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