The Equal Employment Opportunity Commission: It’s Mission, Processes, & Interactions

On Demand Webinar Duration 120 Minutes Credits HRCI 2 & SHRM 2 PDCs

Speaker: Diane L. Dee, President of Advantage HR Consulting, has over 25 years of experience in the Human Resources arena


Organizations have legal and moral responsibilities to support diversity in their workplaces and to ensure compliance with all equal employment opportunity rules and regulations.Unfortunately, workplaces have not always been welcoming to women and minorities, and many people have faced prejudicial behavior when seeking employment or while on the job.

While laws like the Civil Rights Act of 1964 have improved the working lives of many, there are still serious issues that require attention and action. Human Resource professionals are especially important for creating hospitable and inclusive work environments.

Policies that discriminate against protected classes of individuals, either explicitly or accidentally, are illegal.Thus, even unintentionally discriminatory practices that disparately impact those that are vulnerable to prejudicial treatment must be prevented.

Investigating an employee’s claim of discrimination or harassment requires immediate action on the part of employers to satisfy the recommendations of the Equal Employment Opportunity Commission (EEOC).The EEOC strongly recommends that employers swiftly investigate and resolve employees’ complaints of workplace harassment and discrimination.If an employee lodges a complaint against a colleague or the employer itself, an investigation is a required step since courts have ruled that failure to investigate on the part of an employer is akin to discrimination.

Responsiveness to a complaint and an investigation will not only yield the best information and evidence, but it will also enhance both the investigator’s and employer’s credibility.Investigations can help the organization identify and resolve internal problems before they become widespread.Given that every complaint has the potential to become a lawsuit, employers should investigate every case in a manner in which it can be presented to a court of law, if necessary.As potentially disruptive as investigations can be, they must be prompt, thorough and effective to ensure all parties’ protection.


  • Functions of the EEOC
  • Federal legislation requiring equal treatment of employees
  • Title VII of the Civil Rights Act of 1964:Original protected classes and currently-acknowledged protected classes; further amended in 2020
  • Disparate treatment v. disparate impact
  • Different forms of Harassment & applicable court cases
  • Quid-Pro-Quo harassment and Hostile Work Environment
  • Best Practices for avoiding claims of sexual harassment
  • Process of filing a charge with the EEOC
  • Common reasons employees state for not filing a claim
  • Charges of retaliation and discrimination
  • Formal complaints and the investigative process
  • What employers can expect once a charge is filed
  • EEOC determinations
  • Conciliation process
  • Affirmative Action programs
  • The cost of non-compliance
  • EEOC’s authority and role when adjudicating claims of harassment and discrimination
  • Process for employees to follow when filing a charge of discrimination with the EEOC and State/Local Agencies
  • How EEOC complaints hurt employers
  • Seriousness of EEOC complaints and costs of litigation
  • EEOC penalties levied against employers
  • What employers can expect after a charge is filed
  • Stages of an EEOC investigation
  • Mitigating risk of legal ramifications when conducting investigations
  • Things to never do when a complaint has been received or an active investigation is going on
  • Creating a plan for your investigation
  • Ensuring confidentiality
  • Providing interim protection for the alleged victim
  • Selecting the investigator
  • Utilizing internal and external investigators
  • Developing interview questions
  • Conducting interviews
  • Making a determination
  • Closure of the investigation
  • Developing a written summary of investigation results
  • Tips to avoid an EEOC investigation

Who Will Benefit

  • Senior Leadership
  • Managers & Supervisors
  • Project Team Leaders
  • Human Resources Professionals
  • Operations Professionals
  • Recruiting Professionals
  • Employees

This activity has been approved for 2 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at

This program is valid for 2 PDCs for the SHRM-CP® or SHRM-SCP

Your Instructor

Diane L. Dee
Diane L. Dee

Diane L. Dee, President of Advantage HR Consulting, has over 25 years of experience in the Human Resources arena. Diane's background includes experience in HR consulting and administration in corporate, government, consulting and pro bono environments. Diane founded Advantage HR Consulting in early 2016. Under Diane's leadership, Advantage HR provides comprehensive, cost-effective Human Resources solutions for small to mid-sized firms in the greater Chicagoland area.

Diane holds a Master Certificate in Human Resources from Cornell University's School of Industrial and Labor Relations and has attained SPHR, SHRM-SCP, sHRBP and HRPM® certification.

Diane is a member of the National Association of Women Business Owners and the Society for Human Resource Management. Additionally, Diane performs pro bono work through the Taproot Foundation assisting non-profit clients by integrating their Human Resources goals with their corporate strategies.

This course is closed for enrollment.