Transforming HR through Six Sigma: Adopting a New Way of Thinking About Human Resources

On Demand Webinar Duration EDT 3 Hour Credits HRCI 3HR & SHRM 3 HR PDCs

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Speaker:Lyman Montgomery has over twenty- five years of HR experience in Employee Relations dealing with workplace issues

Areas will be covered

Unlike other quality improvement efforts, Six Sigma uses a specific philosophy, measure, and methodology to provide tangible savings that are directly traceable to the bottom line. The benefits of adopting a Six Sigma approach include:
• A clear focus on activities and attributes that are crucial to customers.
• The elimination of process variation and inconsistency.
• Targeted improvements that provide the largest financial return on effort and can be measured by increased profit, revenue, and customer satisfaction.
• Participants will be able to define what is meant by Six Sigma and how it can be applied to the HR process in a short amount of time.
• Participants will be able to implement the five major components of Six Sigma and understand why HR professional should adopt these strategies.
• Participants will be able to leave with a template to use and three real-life case studies to review in establishing, implementing, modifying, and evaluating a Six Sigma strategy.

• Participants will be able to identify areas of defects in their HR processes, implement the five major components of Six Sigma, and understand why HR professional should adopt these strategies.


Over the last few decades, Six Sigma has emerged as the industry standard along with Lean Management techniques to tackle these and other issues (defects) facing Human Resources.This training provides opportunities through interactive online discussions to explore and establish best practices and answer real-life issues during the Q& A Segment of the training.

One of the major complaints levied against Human Resources is the amount of time it takes to process paperwork, conduct internal investigations or respond to inquiries.In the business world, these delays would be considered defects and strategies would be adopted to reduce these defects and provide a more efficient process.

Why one should attend

This course is to help students understand HR excellence through the use of Six Sigma processes and approaches.We live in a world of intense competition and organizations that can reduce waste and maximize their quality, efficiency, and rate of continuous improvement will attract and retain better employees and sustainable results which adds to the bottom line.

Key learning objectives

What is Six Sigma?
Six Sigma is a powerfully dynamic approach to process improvement in order to do things better, faster, and at a lower cost. It has been applied to every facet of business, ranging from production to human resources, to order entry and technical support.
Six Sigma began in the mid-1980s at Motorola in response to the needs of a sale force faced with increasing customer dissatisfaction and competitive pressures. To address these issues, Motorola developed a set of formulas and tools to identify and measure performance based on your customer's inputs in order to increase efficiency. The phases of the Six Sigma Road Map are:
  • Define Phase: selecting high impact problem areas and understanding which metric(s) will lead to success.
  • Measure Phase: document current process, validate its measurements and assess baseline performance.
  • Analyze Phase: look at key causes behind metric or CTQ (Critical to Quality) using tools to conduct objective experiments to id or confirm key causes.
  • Improve Phrase: a deeper look at key causes with intent to control or eliminate cause to increase or control performance.
  • Control Phase: sustaining the changes or improvements made with assured lasting results by implementing checks and balances to the system.
Managers and business leaders with concerns about costs, timeliness, and quality of results will benefit from the Six Sigma approach. This training course will address three major challenges facing Human Resources:
  1. Being viewed as a business partner vs. a support member of the team.
  2. Move from reactionary in nature (fill positions, deal with employee grievances and complaints) to providing proactive strategies and insight into the total management and decision making of the institution.
  3. Respond to inquiries faster and reduce decision-making time by using a scientific approach to measure and evaluate outcomes.
When participants complete the training course, they will be ready to start a basic Six Sigma project and know how to use the tools to gather data, how to interpret the data and sustain efficiency in their process of 70 percent or better.

Who will benefit

This training will benefit supervisors, managers, executives, and those with Human Resources responsibilities

This activity has been approved for 3 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at

This program is valid for 3 HR PDCs for the SHRM-CP® or SHRM-SCP®

Your Instructor

Lyman Montgomery
Lyman Montgomery

Lyman Montgomery has over twenty- five years of HR experience in Employee Relations dealing with workplace issues and performance management. He is also a certified LEAN Six Sigma Black Belt Trainer. Currently, he is writing his dissertation for his Ph.D. in the area of focused employee engagement and sustained performance. Lyman is the president and CEO of Focused Driven Lifestyle Coaching, LLC. He is the author of five books, two of which are bestsellers and conducts workshops and seminars at conferences all across the United States.

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Frequently Asked Questions

At what time should I login for the webinar?
The right time to login would be at least 20 minutes before the webinar - to check if your computer is working fine – audio and video. You will receive a mail a few days in advance of the webinar scheduled date and time with instructions to you–re your system settings for compatibility. Smart HR Learn recommends that the computer be tested at least an hour or two before the webinar is scheduled to begin.;
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I am unable to attend a LIVE webinar. Is there a recording I can listen to?
Yes we also provide recorded Webinars, basically the completed audio visual recording of the LIVE webinar, which includes the Q&A session.
Is there a provision for refund, if so, how?
In case you are unable to attend a Live webinar that you have registered for, you can send in a request for a refund by e-mail prior to 48 hours of the webinar's scheduled date and time. You must state the name of the course, date of purchase and the reason for the refund request. All refund requests will be considered and responded to within two business days of receipt of request. In the event of a no-show or the non-functioning of your PC or server there would be no refund provided. However, attendee substitutions are welcomed at any time.